Stargate Kennel is the one-stop provider of kennel in Arnold, Missouri. Stop by our location in charming Arnold to see us or call us at (636) 296-1905. At Stargate Kennel we are reliable and committed to serving all of your kennel needs. We strive to offer a high level of service and quality in everything we do.
Beverly (2008-04-27)
We boarded our 2 dogs at Stargate Kennel located at 2643 Stonecrest Arnold, MO 63010 on a Saturday April 26, 2008 for a 1 night stay. When making the reservation we were told that the price was $16.00 per night per dog. We went ahead with the reservation and asked what the hours of operation were for Sunday April 27th. We were told we could only pick up the dogs between 4:00pm and 4:30pm. When I picked our dogs up on Sunday evening at 4:00pm we were charged $70.00 for the 1 night the dogs were there. This comes out to $35.00 per dog for 1 night. I asked about the increase cost and I was told that the owner charged for Sunday as well. There were 11 other people waiting to pick up their animals, everyone was in a rush and the staff tried to hurry me out. Rather than lose my temper I paid the fee, got my dogs and left. When my husband called back later to discuss the difference in price with the owner she told him that she is closed on Sundays, but she allows animals to be picked up as a courtesy. She further stated if he did not like the policy he was welcome to take the dogs elsewhere and she hung up on him. This was incredibly unprofessional and rude. When I got home the dogs immediately ran outside to relieve themselves....which tells me that they had not been let out all morning or afternoon. I would not recommend this kennel to anyone who cares about their pets.
